As part of our ongoing efforts to evaluate the state of the art of Reverse Logistics Management Systems, we have identified over a dozen software vendors who offer applications that can automate some or all aspects of a Reverse Logistics or Aftermarket Service operation. The market can support so many alternative solutions because there is no such thing as a “one size fits all” solution. At least that is our professional opinion. It’s “horses for courses” when it comes to vendor software selection. In other words, what is best from one company might not be suitable for another. That is why we created a new Best-In-Class IT Certification program.
Our primary objective in establishing this program is to help end-users shorten the time and effort involved in identifying software vendors who best meet their needs. Our certification process involves a rigorous evaluation of each vendor’s IT software platform and considers several critical factors including but not limited to:
- Breadth and depth of application feature/functionality
- Flexibility, scalability, and configurability of the solution
- Ability of the solution to resolve problems inherent to reverse logistics & aftermarket service environments
- Impact on key performance indicators (KPIs) and financial & operating metrics
- Alignment with current and emerging market needs & requirements
- Ability to positive influence the customer experience and drive service innovation
Kewill Inc. is one of the first vendors to put their Reverse Logistics application through our process and receive best in class certification. Our comprehensive analysis found that the Kewill Reverse Logistics solution sets the industry standard for RLM by addressing key issues related to multi-process and multi-party collaboration and orchestration, visibility through the entire service network, product disposition awareness, and scalability of operations.
The Certification Program essentially provides a benchmark assessment of system feature- functionality against The Certification Program essentially provides a benchmark assessment of system feature- functionality against the state of the art. As such, OEMs, Retailers and 3PSPs can also undergo Blumberg’s evaluation process to determine the health or level of alignment of their current IT environment with industry best practices. The certification process is open to any company that wants an independent and objective assessment of their Reverse Logistics/Aftermarket Service IT Platform. Our vision is that the certification program will serve as the basis for creating a database of best practices in terms of software feature sets and vendor capabilities. We would love to get your feedback on this idea and encourage you to post your comments on our blog. We also encourage you to run your system through our certification process.
To request an evaluation of your IT platform. click here.