The Issue:

As field service evolves to become a major contributor to corporate strategic revenues and profitability, it is increasingly important to optimize service efficiency, productivity, quality, and effectiveness. However, many service managers believe this objective is impossible because service businesses are too complex or don’t follow normal business rules.  

Learn… 

• Based on cross-sectional studies of more than 250 small, medium, & large service organizations operating nationally or globally
   
• How service optimization is being achieved - in part, through technology improvements in the service delivery system 
   
• New concepts in service strategy development

Benefits...

• Identifying the importance of the new optimization paradigms facing the service executive  

• Information on the issue and concepts of optimization, full benchmarking, and new, integrated service management systems
   
• Analyzes new technologies that maximize the profit contribution, service quality, & performance of the operation