Benefits...
- Meet organizational goals & achieve better performance.
- Operate at a higher level of productivity & efficiency through SLM
- Drive substantial increases in service revenue & profitability
- Improve overall level of service quality &enhance the customer experience
What is it?
Service Lifecycle Management (SLM) is the profit-driven optimization of the system of processes used to ensure products perform as promised after the sale.
Part I of this 2 part whitepaper series discusses the challenges of managing a Post Sales (Aftermarket) Service organization and the opportunities associated with a systemic approach to optimizing service profitability.
In Part 2 explore the results of Blumberg Advisory Group, Inc.’s large-scale market research survey to analyze the impact of automated integration on post-sales service performance and the results.
Learn…
- Industry Average & Best In Class performance metrics with respect to Post Sales Service
- Impact of automated integration on Service Performance Metrics
- Relationship of SLM process pair integration on key performance indicators
- Ability of SLM process pair to drive service revenue & profits