Our comprehensive database allows us to benchmark your company's performance against other companies in your industry on key operating metrics and financial benchmarks. The database contains information from over 350 small, medium, and large companies which service and support computers, office automation products,medical equipment, building and plant automation, telecommunications and network products, and medical electronics. Developed over many years, the benchmarking database has more than 40 parameters on which Blumberg can analyze a client’s performance.

For example, we can objectively compare the number of service calls you handle, your response time, your repair time, and more factors with other companies according to the following company characteristics:

• type of technology supported
• type of service force (OEM, ISO, VAR, etc.)
• size of service force (Number of field engineers, bench technicians, etc.)
• geographic coverage