Using the evaluation and planning tools which we have designed, as well as our vast experience consulting to service organizations, Blumberg Advisory Group, Inc. is able to give you an objective evaluation of your company's service performance and recommend how it can be improved. Our service productivity and quality improvement studies will provide your organization with:
- A full service audit of current productivity and service quality levels.
- Complete benchmarking against industry targets and standards.
- Installation and establishment of systems, procedures for productivity and service quality management and control.
- Assistance to achieve full compliance with ISO9000 standards and Malcolm Baldridge guidelines.
- Improved bottom line performance.