Technology Systems Evaluation & Implementation for Services Management Systems
Blumberg Advisory Group, Inc. is fully qualified to evaluate your services management systems including technology hardware and software and make recommendations to upgrade or replace them. We regularly provide a comprehensive review of the state-of-the-art technology of new service management systems and automated support tools. We provide a full analysis of various service management systems software packages based on cost, features, operating systems required, hardware needs, quality, etc.
As a result of this knowledge, Blumberg can evaluate your service management systems and make suggestions for improvements. If a new service management system is required, Blumberg will help you to source or design a new service management system. We can also assist you in implementing the systems changes vis-a-vis the following services.
State of the Art Benchmark Evaluation
Critical to planning a service management system for a service operation is the ability to benchmark system performance parameters against internal activity, determine “best in class”, and identify key information and data, “drivers” and parameters to efficiently manage service. To assist in this area, we have developed an extensive benchmark database on the available state of the art.
Systems Design & Specification
Blumberg has extensive experience and capabilities to:
- Analyze and evaluate current operations and processes and identify required improvements.
- Develop preliminary functional specification for systems which can meet current and emerging requirements.
- Design and specific systems and request for proposal (RFP).
- Develop vendor "short list".
- Provide final source selection and support of contract negotiation.
Blumberg Advisory Group, Inc. has carried out numerous assignments in field service management systems, help desk, remote diagnostic systems, parts optimization, network systems, scheduling solutions, trade and distribution support systems, etc.