Blumberg Advisory Group, Inc. is fully qualified to evaluate your current systems and make recommendations to upgrade or replace them. We regularly provide a comprehensive review of the state-of-the-art of service management systems and automated support tools. We provide a full analysis of various software packages based on cost, features, operating systems required, hardware needs, quality, etc.

As a result of this knowledge, Blumberg can evaluate your technology and make suggestions for improvements. If a new system is required, Blumberg will help you to source or design a new system. We can also assist you in implementing the systems changes vis-a-vis the following services.

State of the Art Benchmark Evaluation

Critical to planning a service management system for a service operation is the ability to benchmark system performance parameters against internal activity, determine “best in class”, and identify key information and data, “drivers” and parameters to efficiently manage service. To assist in this area, we have developed an extensive benchmark database on the available state of the art.

Systems Design & Specification

Blumberg has extensive experience and capabilities to:

• Analyze and evaluate current operations and processes and identify required improvements.
• Develop preliminary functional specification for systems which can meet current and emerging requirements.
• Design and specific systems and request for proposal (RFP).
• Develop vendor "short list".
• Provide final source selection and support of contract negotiation.

Blumberg Advisory Group, Inc. has carried out numerous assignments in field service management systems, help desk, remote diagnostic systems, parts optimization, network systems, scheduling solutions, trade and distribution support systems, etc.