Case Studies Service Lifecycle Management-Aftermarket Services

Problem
Aftermarket services case study about Service Level Agreement (SLA) compliance and inventory availability levels.

Blumberg Advisory Group Recommendations

Conduct benchmark study that revealed several gaps:

• High investment spare parts relative to industry standards
• Excessive travel time of Field Engineers
• Frequency of calls abandoned due to lack of parts
• Low number of Service Calls Completed per Same Day

Results

Results of benchmark study provided basis for building a “Burning Platform” to invest in new technology to minimize gaps, reduce costs, and improve service quality

• Optimization Software
• Analytics
• Net Impact: 24% reduction in operating costs (e.g., inventory, travel, overtime labor)

More Aftermarket Services Case Studies -